The customer
DSV is an international transport and logistics service provider. In Germany, DSV supplies more than 1,800 stores for a major food retailer through several distribution centers.
DSV Road GmbH
End-to-end process transparency and security through a mobile business application.
DSV connects retail logistics, fleet management, track & trace and digital proof of delivery in one mobile SaaS solution.
The challenge
Rising goods throughput, variable transport modes, order volumes, delivery windows and vehicle status required digital integration of dispatching, track & trace, delivery notification and monitoring.
The solution
ICS integrated 4mobile directly with DSV IT. Drivers navigate optimized tours and document deliveries via scan, signature and photo, while the web portal, ETA and telemetry support operational control.
Result
Real-time data from order to delivery.
Track & Trace
End-to-end transparency across the delivery process.
On-time delivery
Reliable control and monitoring of orders.
Relief
Fewer paper reports and manual postings.
Green Logistics
Digital reverse logistics and economical driving behavior.